Frequently Asked Questions:

SHIPPING LEAD TIMES:

Thank you for being patient with shipping times, as this is a one-woman run business ♥️ here is an estimate of my current shipping lead times:

Ready to ship items (i.e., not custom, preorder, or made to order pieces) typically ship within 7 TO 10 business days. if you need an item by a specific date or sooner than my normal shipping turnaround time , please let me know asap via email.

CUSTOM /Pre-order, and Made to order items typically have a lead time of 6 to 8 weeks but can be as fast as 4 and UP TO 8 weeks, depending on the season. For specific shipping times, please be sure to view item listing for details. 

Should you need an item rush delivered by a specific date, please email me ASAP and I will do my best to try to accommodate your request. Please be sure to include your order number and/or the name or email it was placed under, and the date you would like your item to be delivered by.

SHIPPING INFORMATION:

Items are typically shipped on Friday and Saturdays. While you may receive an email with tracking, on occasion your order will not immediately begin tracking for a few days, as I print labels and package items throughout the week.

STANDARD SHIPPING ON DOMESTIC US ORDERS: currently standard shipping to the Domestic United States is via USPS First Class mail (now called usps ground advantage), and includes Tracking. Standard shipping does not include insurance. To add insurance, please either select USPS Priority, UPS Ground or Express or email me and I will add this for you manually for an additional fee. If you have another specific shipping request, please contact me via email.

To upgrade to other shipping methods including: USPS Priority, USPS Express, UPS GROUND, UPS 3 DAY, UPS 2 DAY, UPS Overnight or Next Day Delivery, please select your preferred method upon checkout.

International orders are shipped standard using USPS First Class Mail International, globalpost or UPS Saver International. Customers are responsible for any duties or customs fees upon receipt. Tracking typically starts in the United States upon customs exit, and stops upon transfer to the receiving country, starting again with the international carrier in-country.

We are not responsible for lost, stolen or damaged items. Stolen packages should be reported to your local law enforcement or USPS Postal Inspector immediately. If there is a problem with your order tracking or a shipping issue, please email me as soon as possible.

How can I buy your jewelry?

At this time, my jewelry is only available through my website. I restock every weekend with new items.

On occasion, my restocks sell out somewhat quickly. I recommend signing up for email notifications to be alerted to shop updates and also recieve early access to the online shop via a password, allowing you to shop items before the general public.

If you have any questions on purchasing items, please feel free to email me at sales@sagesilverjewelry.com

Above all, thank you for your support and your patience!

Are you taking custom orders?

I take custom orders on a first come, first serve basis, as time permits. Feel free to shoot me an email or visit my ‘customs’ page for more information if you have something you’re looking for. My current lead time is about 6 to 8 weeks but varies on the season. if you need something by a specific date, please let me know!

WHAT IS ‘MADE TO ORDER?’

Each RESTOCK I have a section for made-to-order pieces listed on my website. These are pieces for sale that I make as they are ordered, and production time varies depending on the item. See each individual listing for specifics on ship time.

I tried to buy a piece but as I was checking out, it sold?

The e-commerce platform I use does not reserve listings while they are in the cart and it sells to whomever completes the check out process first.

AND THEN AFTERPAY CHARGED ME FOR AN ORDER THAT I DIDN’t GET!

on occassion it will appear as if you were charged via afterpay for an item that was purchased by someone else first between the time you selected afterpay and signed in to check out - this is a ‘pending charge’ and will be removed overnight once the purchase does not complete. if you do have an issue with afterpay or any other payment questions, please to contact me. protip: afterpay and most online shopping methods work best in a browser rather than within the instagram app!

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Jewelry care:

All my jewelry is handmade with care from .925 sterling silver and/or .999 fine silver. I make each of my pieces to last a lifetime, but care should be taken to prevent damage and tarnish on your jewelry. 

To maintain the quality and longevity of your jewelry, avoid wearing it during bathing, swimming, or other tasks that could damage the stone or the metal. Pieces should be stored in individual, airtight bags to prevent oxidation. 

To clean your jewelry, clean with a soft brush with mild soapy water and polish with a jewelry polishing cloth (available at most local jewelry counters or online through retailers such as Amazon). Do not submerge in cleaning chemicals, as they can be damaging to the stones and weaken the silver. 

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SHOP POLICIES

Return and Order Cancellation Policy

PLEASE NOTE! I do not under any circumstances accept or issue order cancellations. Once an order is placed, it cannot be canceled/refunded. Please make an informed decision before making a purchase.

I do my best to describe and photograph the pieces as accurately as possible, but if there is a problem with your order please contact me to discuss further. I want my customers to be happy with their item, so I will always do my best to work with you to come to a resolution that will work for everyone.

Please remember my pieces are completely handmade, one of a kind items made by my two hands from scratch. As such, there may be slight imperfections and variations that show the handmade character that goes into each piece…. but that is what makes them one of a kind and unique pieces of wearable art :)

Customs/Made to Order item orders are non-refundable. zExchanges can be made within 7 days of receipt of unworn pieces returned with all original packaging in perfect condition for shop credit. A 15% restocking fee will apply. This policy is firm and no exceptions will be made.

We want you to be pleased with your purchase. If a mistake has been made on our part please contact us within a week of receiving your package for an exchange.

Please choose your ring size carefully before placing your order. If you are unsure of your ring size please order a sizer here,

To ensure a proper fit for cuffs, please measure completely around your wrist area snugly in inches. This will give you the total circumference of your wrist.

We do not offer refunds.

Buyer is responsible for return shipping costs, this policy is firm. Insurance and tracking is strongly suggested. We cannot be held responsible for packages lost in transit back to our studio.

Please package your piece with care including all original packaging.  

Repairs

We understand that accidents happen and we are happy to repair a piece or replace a stone if needed for a small fee, just email: sales@sagesilverjewelry.com

In the event that a repair is required after 3 weeks of item receipt, the customer is responsible for all shipping costs incurred in returning the item.  We cannot offer refunds for items that are lost or damaged in transit back to our studio, purchasing tracking and insurance is recommended for your own protection. 

Some repairs I cannot accommodate, such as excessive wear and tear, sizing down rings, or damage beyond accidental. Feel free to contact me and I’ll do my best to work with you. If the piece is altered in any way, such as replacing the stone, and/or having another jeweler repair or resize, this will void any warranty on the piece.

Layaway/Payment Plans:

I offer payment plans using Afterpay, PayPal credit and Stripe. Please contact me for more information. Please note - sometimes afterpay will charge your card even if your purchase does not go through - it will fall off within 24 hours and is only pending until the order is completed.

Payment methods include most major credit cards, Paypal, Afterpay, Apple Pay and Venmo. If you have questions, please email me.

All designs owned and copywritten by Sage Silver Jewelry © 2024

Privacy Policy

Effective: November 24, 2024

About Us: “We”, “us” or “our” means Sage Silver, with its principal place of business located at 210 Calle de Los Molinos Suite B San Clemente CA US 92672.

About This Privacy Policy

Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at sales@sagesilverjewelry.com.

What Personal Information We Collect and How We Collect It?

We collect personal information that you provide directly to us: Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.

How We Use Your Personal Information?

We use the personal information we collect for the following reasons:

• To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.

• To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.

• To provide you with information about the Services that you request from us or which we feel may interest you

• To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

Your Marketing Choices

When you sign up for a promotion like a sweepstakes, or subscribe to our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.

We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: sales@sagesilverjewelry.com.

Retention of Your Data and Deletion

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).

The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.

Contact Us

If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:

Sage Silver
210 Calle de Los Molinos Suite B San Clemente CA US 92672
sales@sagesilverjewelry.com
(949) 340-1177
http://eepurl.com/i4Prd2

Messaging Terms & Conditions

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Sage Silver. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Sage Silver. Sage Silver reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Sage Silver also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages.

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Sage Silver again, just sign up as you did the first time and Sage Silver will start sending messages to you again.

For support regarding our services, email us at sales@sagesilverjewelry.com or, if supported, text "HELP" to 9493401177 at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from Sage Silver, you may also access instructions on how to unsubscribe and our company information by following that link.

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at sales@sagesilverjewelry.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

If you have any questions about your data or our privacy practices, please visit our http://eepurl.com/i4Prd2.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrolment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.