Faqs / policies

Frequently Asked QuestionS:

shipping LEAD TIMES:

ready to ship items (i.e., not custom or made to order pieces) typically ship within 5-7 business days of purchase. if you need an item by a specific date, please let me know ahead of time via email.

CUSTOM Made to order items typically have a lead time of 4 to 6 weeks of ordering unless otherwise specified. please view item listing for details.

should you need an item rushed or delivered by a specific date, please email me with your order number or the name/email it was placed under and let me know in advance.

Thank you for being patient with shipping times, as this is a one-woman run business ♥️

SHIPPING INFORMATION

domestic us orders are shipped standard via USPS First Class (now called usps ground advantage) with Tracking. usps priority, usps express or ups 2-day is also available.

To add insurance, please either select USPS Priority, ups, or email me to add this manually. If you have a specific shipping request, please contact me via email.

International orders are shipped with either UsPS first class International or UpS International with Tracking. International customers are responsible for any duties or customs fees upon receipt.

We are not responsible for lost, stolen or damaged items. If there is a problem with your order tracking or a shipping issue, please email me as soon as possible.

as of march 2024, usps has implemented cost-saving measures that do not allow for package scanning as frequently as in the past, and now only scan at main hubs and when out for delivery. as a result, your tracking may not show an update until it’s out for delivery. ups tracking does not have this issue :)

If there is a problem with your order tracking or a shipping issue, please email me as soon as possible.

how can i buy your jewelry?

At this time, my jewelry is only available through my website. I restock every Saturday at 11am pacific with items I’ve made that week, so if you’re looking for something, Saturday is the day!

On occasion, my restocks sell out somewhat quickly. I recommend signing up for email notifications to be alerted to shop updates.

If you have any questions on purchasing items, please feel free to dm me on instagram or email me at sales@sagesilverjewelry.com

Above all, thank you for your support and your patience. Remember, I restock with all new pieces every Saturday!

What is your shipping turnaround time?

ready to ship items typically ship within 5-7 business days of purchase. I ship once a week, USUALLY on fridays.

CUSTOM/Made to order items ship in 4 to 6 weeks of ordering unless otherwise specified, so please view listing for details on completion timing.

*****Should you need an item rushed or delivered by a specific date, please email me with your order number.***

Thank you for being patient with shipping times, as this is literally a one-woman run business ♥️

are you taking custom orders?

I take custom orders on a first come, first serve basis, as time permits. Feel free to shoot me an email or a DM via instagram if you have something you’re looking for. My current lead time is about 4 to 6 weeks. if you need something by a specific date, please let me know!

i Tried to buy a pIece but as i was CHECKING out it sold?

The e-commerce platform I use does not reserve listings while they are in the cart and it sells to the fastest person to check out. I can take custom orders to recreate past pieces.

if you missed out on buying a piece from my collections, I have a made-to-order section, with pieces available at all times. These are pieces for sale that I make as they are ordered, and production time typically takes between 3 -4 weeks.

AFTERPAY CHARGED ME FOR AN ORDER THAT DIDN’t COMPLETE?!

on occassion it will appear as if you were charged - this is a ‘pending charge’ and will be removed overnight once the purchase doesn’t go through. if you do have an issue with afterpay or any other payment questions, please to contact me.

Jewelry care:

All my jewelry is handmade with care from .925 sterling silver and/or .999 fine silver. I make each of my pieces to last a lifetime, but care should be taken to prevent damage and tarnish on your jewelry.

To maintain the quality and longevity of your jewelry, avoid wearing it during bathing, swimming, or other tasks that could damage the stone or the metal. Pieces should be stored in individual, airtight bags to prevent oxidation.

To clean your jewelry, clean with a soft brush with mild soapy water and polish with a jewelry polishing cloth (available at most local jewelry counters or online through retailers such as Amazon). Do not submerge in cleaning chemicals, as they can be damaging to the stones and weaken the silver.

————

SHOP Policies

return/order cancellation policy

PLEASE NOTE! I do not offer refunds or accept returns. I do not under any circumstances accept or issue order cancellations. Once an order is placed, it can not be canceled/refunded.

if an extenuating circumstance forces me to accept a return, you will be charged a 20% restocking fee upon receipt of the item, and your refund will not include any shipping costs or associated fees.

Please make an informed decision before making your purchase. I do my best to describe and photograph the pieces as accurately as possible. If there is a problem with your order please contact me to discuss further.

Please note: my pieces are completely handmade, one of a kind items that I make myself. As such, there may be slight imperfections and variations that show the handmade character that goes into each piece.

Repairs:

If, for some reason, a piece purchased from me needs repair or a stone replaced, I will do my best to work with you. Some repairs I cannot accommodate, such as sizing down rings. Feel free to contact me and I’ll do my best to work with you.

Layaway/Payment Plans:

I offer payment plans using Afterpay and Stripe. Please contact me for more information. please note - sometimes afterpay will charge your card even if you do not ‘get’ the item in checkout - it will fall off within 24 hours and is only pending until the order is completed.

Payment methods include most major credit cards, Paypal, Afterpay, Apple Pay and Venmo. If you have questions, please email me.