Frequently Asked Questions:

PLEASE BE SURE TO READ MY STORE POLICIES BELOW PRIOR TO MAKING A PURCHASE.

  • Since this is a solo run business, with just me, myself and I doing all the jewelry manufacturing, business operations and shipping, I also do the shipping myself as well. Currently, ready to ship pieces (ie, non-custom made to order items) usually will ship within 5 to 14 days after your purchase. I work extremely hard to ship your items as quickly as possible. You will receive tracking information via email once your package has shipped. 

    Custom Made-to-order items typically have a lead time of between 6 to 8 weeks, however during busier and peak seasonal times it can take up to 8 to 10 weeks to create and ship your order. During less busy times, items may ship even faster, if time allows. Please email me if timeframe is an issue or urgent.

    For specific shipping times, please be sure to view item listing for details.

    Should you need an item rush delivered by a specific date, please email me ASAP. While not all orders can be delivered in the timeframe desired, I will do my best to try to accommodate your request

    Please be sure to include your order number and/or the name or email it was placed under, and the date you would like your item to be delivered by.


    Thank you for being patient with shipping times, as this is a one-woman run business.

  • Due to the high demand of certain pieces, and the fact I am one person, I occasionally will offer a selection of pieces on my website available as ‘pre-order’, or purchased, then shipped once completed. These are pieces for sale that I make as they are ordered, to your individual specifications chosen from the available options. The production time varies depending on the item. See each individual listing for specifics on ship time.

  • Yes! All jewelry, both one-of-a-kind and made-to-order are listed under ‘SHOP ALL JEWELRY’ and I list new jewelry nearly every Sunday.

    One-of-a-kind jewelry typically sells fast so it is not always available, but I'm always hard at work on new pieces! Email Subscribers will be notified of these restocks first.

  • Yes. Currently, we ship worldwide to most countries including the UK, Australia, Japan, the EU. Carriers for international orders include UPS, USPS, DHL and GlobalPost. To determine if your country is eligible for international shipping, please visit our checkout page and enter your address.

    Canadian Customers: Prior to purchase, please contact me for an estimate of taxes and duties that may be due upon receipt of your item.

    International customers are responsible for all customs and applicable import fees upon receipt.

  • If your newly purchased jewelry needs UPSIZING, I can usually size UP TO 1 size larger. Please contact me through the ‘CONTACT’ page for inquiries.

  • The e-commerce platform I use does not reserve listings while they are in the cart and it sells to the first customer to check out.

  • All prices are listed in US dollars. Payment methods include most major credit cards, Paypal, Afterpay, Klarna, Apple Pay and Venmo. If you have questions, please contact me.

    Layaway and payment plans are available using Klarna, Afterpay, PayPal credit and Stripe.

    To avoid any issues with Klarna or Afterpay at checkout, please be sure to create your Afterpay or Klarna account in advance.

SHOP POLICIES

PLEASE BE SURE TO READ OUR SHOP POLICIES BELOW PRIOR TO MAKING A PURCHASE. .

  • All my jewelry is handmade from .925 sterling silver. I make each of my pieces to last a lifetime, but care should be taken to prevent damage and tarnish of your jewelry. 

    To maintain the quality and longevity of your jewelry, avoid wearing it during bathing, swimming, or other tasks that could damage the stone or the metal. Sterling silver pieces should be stored in individual, airtight bags to prevent oxidation. 

    To clean your jewelry, we recommend a soft jewelry polishing cloth (available at most local jewelry counters or online through retailers such as Amazon). Do not submerge in cleaning chemicals, as they can be damaging to the stones and weaken the silver. 

    Please remember my pieces are completely and 100% handmade, one of a kind items made by my own two hands from scratch. Nothing is machine made. As such, there may be slight imperfections and variations that show the handmade character that goes into each piece…. that is what makes them one of a kind and unique pieces of wearable art :) Please remember my pieces are completely and 100% handmade, one of a kind items made by my own two hands from scratch. Nothing is machine made. As such, there may be slight imperfections and variations that show the handmade character that goes into each piece…. that is what makes them one of a kind and unique pieces of wearable art :)

  • All domestic US orders ship flat rate through USPS GROUND ADVANTAGE (formally first class mail) or Priority Mail for an additional fee. To upgrade for rush delivery, select UPS Second Day delivery. This is only available in the domestic US for 'ready to ship’ jewelry.

    Packages do not include insurance if they are lost during shipment. Insurance is offered at an additional cost at checkout. If you have specific shipping requests, please contact me.

    International orders are shipped to available countries using standard USPS First Class Mail International, globalpost or UPS WorldSaver International. International shipping does not include insurance, which may be purchased for an additional fee at checkout. Recipients are responsible for any duties or customs fees upon receipt. Tracking typically starts in the United States upon customs exit, and stops upon transfer to the receiving country, starting again with the international carrier in-country, however tracking is not guaranteed and depends upon your in-country carrier.

    Canadian customers: Please contact me prior to ordering for an estimate on duties and tariff that may be due upon receipt.

    IMPORTANT: We are not responsible for lost, stolen or damaged items. Stolen packages should be reported to your local law enforcement or USPS Postal Inspector immediately. If there is a problem with your order tracking or a shipping issue, please contact us as soon as possible

  • I do not under any circumstances accept or issue order cancellations or issue refunds. Once an order is placed, it cannot be canceled OR refunded. ‍

    Deposits are non refundable. If the remainder isn’t paid within 14 days of completion the item will be eligible for resale.

    We do our best to ensure our jewelry is photographed and described as accurately as possible. Please make an informed decision before making a purchase.

    Please remember my pieces are completely and 100% handmade, one of a kind items made by my own two hands from scratch. Nothing is machine made. As such, there may be slight imperfections and variations that show the handmade character that goes into each piece…. that is what makes them one of a kind and unique pieces of wearable art :)

    Returns may be accepted on a case-by-case basis. If you feel you need to return a piece for some reason, please contact me. I do not accept returns on damaged pieces or items that have been worn. Return shipping is the buyers' responsibility and Buyer is responsible for return shipping costs. This policy is firm. Insurance and tracking is strongly suggested. We cannot be held responsible for packages lost in transit back to our studio.

    We are unable to accept returns on Custom and Made to Order items. If there is an issue with your item upon receipt, please contact me. If it is determined that and agreed upon that I will accept your item for an exchange, this can be made within 7 days of receipt of unworn pieces returned with all original packaging in unworn condition for shop credit. A 10% restocking fee will apply. This policy is firm and no exceptions will be made.

    We want you to be pleased with your purchase. If you feel a mistake has been made on our part please contact us within 7 days of receiving your package.

  • We understand that accidents happen, and I am happy to quote a repair on one of my pieces, however I do not repair jewelry made by other makers.

    In the event that a repair is required after 30 days of item receipt, the customer is responsible for all shipping costs incurred in returning the item.  We cannot offer refunds for items that are lost or damaged in transit back to our studio, purchasing tracking and insurance is recommended for your own protection. 

    While I will do my best to work with you, I am unable to accommodate repairs on excessive wear and tear, sizing down rings, repairs on items not created by me, or damage beyond accidental.

    Feel free to contact me and I’ll do my best to work with you. However, if the piece is altered in any way, such as attempting to remove a stone and/or should another jeweler repair or resize the piece, this will void any warranty on the piece.

 

FAQs & Shop Policies